Shipping & Policies

You can order on our secure web site and payments accepted are MasterCard, VISA, American Express, Discover and PayPal.

Florida residents will be charged 7% state sales tax.

Shipping: We ship via UPS and USPS and shipping charges are calculated using average weights for order totals. A tracking number will be emailed to you with links to USPS or UPS keeping you updated with the expected delivery date.

IMPORTANT ADDRESS INFORMATION:

  1. Orders shipped with an incorrect address supplied by the customer, are subject to a address correction fee of $15.00.
  2. Please double check your address for accuracy. If there is a unit number, be sure and include this.
  3. We make every effort to avoid unnecessary shipping costs - verify the accuracy of your shipping address when placing an order.

Orders to Alaska and Hawaii are shipped via USPS.

Shipping costs to Canada will vary depending upon the weight of the order and will be generated during the check-out process. Orders may be subject to duty and taxes.

International shipping can be arranged upon request and may be subject to duty charges and taxes by the destination country.

Expedited shipping is also available. Please contact us for charges.

 

Dollar Amount of OrderShipping Charge to Continental USTo Alaska or Hawaii
$0 - $19$8.75$14.75
$20 - $39$10.75$16.75
$40 - $59$12.75$18.75
$60 - $89$16.75$22.75
$90 - $119$20.75$26.75
$120 - $149$24.75$32.75
$150 - $179$28.75$38.75
$180 +$34.75$44.75

 

Return policy: Refer to your packing slip and contact us via the contact page first. Return the item in its original outer, inner boxes & packaging materials and insure the package for breakage. Package the item carefully, as we cannot credit product that becomes damaged during return shipping. Returns must be received by us within 30 days of receipt. Once we receive the shade in original condition, you will be refunded for the cost of the shade less 20% restocking fee. Credit for the returned items will be processed within 7 days of receipt and shipping in either direction is not refunded.

Special Order, Custom Orders & Final Sale:  Items cannot be returned.

Breakage: Although our packers have had years of experience, occasionally breakage does occur. Open your order as soon as you receive it and all claims for breakage must be made within 5 days of receipt. If you receive a broken shade, please use the contact page. Take pictures of the glass received & broken item(s), packaging materials and the exterior of the box from all sides. Be sure and keep all of the packaging and the broken item(s) for 15 days so that we may process a claim and the carrier may require pickup of the broken shade for inspection. We will replace the shade as quickly as possible.

Privacy Policy: We respect your privacy. Any information you submit to us will not be sold, traded, or given to any third party. When you place an order through our website, your information is transmitted over a secure server. All payment information is encrypted before it is transmitted using SSL technology through Rapid SSL. Look for the Rapid SSL stamp at the bottom of the Home Page.